OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 97 comments received in the last 90 days.
20 June 2025
Fantastic service cannot fault Group 1 Worthing. Emma really supported me through the ordering and subsequent delivery of the car. I cannot fault anything that Group 1 did throughout this process.
09 June 2025
We feel my Mother was taken advantage of
31 May 2025
Only frustrated with having to wait 5 further days due to a change on the new system
21 May 2025
Very helpful with the ordering of my new MINI through to the handover
17 May 2025
Martin organised everything and nothing was to much trouble, the handover was stress free and he patiently went through everything with me saying i was very welcome to come back anytime and go through things again if i needed to.
04 May 2025
Good communication
02 May 2025
Completely satisfied with our sales executive Adam, especially in his handover of the new car, which was very thorough.
30 April 2025
Thank you to Sam Newman
29 April 2025
Car and service
26 June 2025
Quick, efficient service.
26 June 2025
Everything about buying choosing the right car extras and colour was very smooth
25 June 2025
.
25 June 2025
Happy
24 June 2025
The mechanic took time to explain what was wrong and also some other features I wasn't using effectively (CarPlay)
24 June 2025
Only positive solutions found for what could have been a difficult time having to cancel an important family event. Can't speak highly enough of the team at Group 1 Mini, Rustington!
21 June 2025
My car was done within the time frame given to me including an item only identified after the service commenced.
17 June 2025
Sam who I dealt with was very pleasant, and explained well, what had happened to my Mini during the service.
17 June 2025
Very satisfied from start to finish of the service of my mini
16 June 2025
See above.
23 June 2025
Emma the lady I dealt with took time to come out on a test drive with me before I drove home as automatic is new to me.