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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 165 comments received in the last 90 days.
24 July 2026
Everything was perfect from ordering the car to the final collection
22 July 2026
Lewis was friendly and professional from my first visit, he wasn't pushy and very knowledgeable.
16 July 2026
My dealings with Martin Slinger at Group 1 has always been a pleasure.
15 July 2026
Lewis was outstanding.
15 July 2026
Friendly smart staff.
04 July 2026
From the first phone call, everyone was there to give us a good experience. Welcoming as soon as you walk in, time to look around without being pestered, and Lewis listened to what I wanted
03 July 2026
Have purchased a number of cars from Martin and he is honest, straightforward and gives no pressure - very easy to deal and a very nice guy
01 July 2026
Extreme good customer service
01 July 2026
Everything ran smoothly, from ordering to collecting the car.
22 June 2026
The car is immaculate and appears to be exactly I as we specified. We look forward to enjoying it. More to the point the service we received from Emma Farley at our dealer was exemplary.
18 June 2026
Because Lewis Roger was very knowledgeable and extremely helpful.
11 June 2026
I've been kept in touch and regularly updated about any news regarding delivery of the car
10 June 2026
Excellent service as always from Sam Newman. Dealt with a couple of queries I had between ordering and delivery straight away. Second car bought from Group1 Worthing and not my last.
09 June 2026
From start to finish the sale was easy and explained fully
04 June 2026
It was really helpful to have Adam as my contact from sales through to handover. He was always helpful, never pushy, easy to contact and very knowledgeable.
01 June 2026
My purchase and delivery were carried out in a very professional manor - Lewis was very knowledgeable and helpful.
31 May 2026
Such great experience building the car I deciding what I wanted / needed, and felt great picking it up!
30 May 2026
Lewis was great at explaining the differences between different models and specs, and he also explained the different finance options very thoroughly
22 May 2026
Excellent throughout the whole process
15 May 2026
Helpful and welcoming staff and very well presented showroom.
15 May 2026
Everything was very smooth and easy.
14 May 2026
our salesman, Lewis , was very knowledgeable and very helpful, he went above and beyond
06 August 2026
Sam Pride is amazing .He is reliable and keeps you informed. He is the best .
05 August 2026
I am completely satisfied with the work that was done on my car.I booked well ahead of appointment so when I dropped the car off my request for alloy wheel repair was not done?Also Online check in wheel alignment and fuel injection not acknowledged?
04 August 2026
Excellent service
03 August 2026
Really friendly and efficient staff. Very good customer service
03 August 2026
Done in good time
03 August 2026
Didn't replace the bulb, so have to visit again
02 August 2026
Very good and helpful service from young Sam
02 August 2026
An excellent and very thorough response to sort our car out quickly. Good communication at all times.
02 August 2026
Place to work while waiting. Quick
01 August 2026
Thoroughly tested my vehicle and found the fault, and repaired it within a good timeframe. Very pleased thank you
31 July 2026
Excellent customer services. The video of inspection and s so helpful in making informed decisions about what to prioritise
31 July 2026
It was just an MoT, but everyone was very helpful
30 July 2026
I booked my appointment in person. I'd had a notification for an oil change & vehicle check. This was confirmed & booked in for the following week. When I checked my car in I was then informed that it was for a service and was going to be £487!
30 July 2026
Booked on straight away & replaced dead battery . Good customer service care
27 July 2026
Terrific customer service
27 July 2026
Every was very well organised until the end. Do not rely on the customer getting the text message to say the car is ready. The customer needs to be told in person.
26 July 2026
Because as always the service was very exceptional.
26 July 2026
Work completed as promised
24 July 2026
It was easy to book the appointment, and everything that needed doing to the car was done on time for me to collect the car at the time requested
24 July 2026
Everyone was very efficient and helpful they also finished in the time they said they would
23 July 2026
Pleasant and very helpful staff
22 July 2026
Sam on mini service is really helpful and was able to get my car sorted at very short notice
22 July 2026
Car came out dirtier than when it went in
21 July 2026
Although it was a straighforward repair to the horn nevertheless I was given a courtesy car which was appreciated. Repair was completed in timescale given & a video of checks was sent to me by email; a valeting was also thrown in for good measure.
21 July 2026
Service is and customer service impeccable.
21 July 2026
Very pleased with the service received at the dealership
21 July 2026
Good service
21 July 2026
It's welcoming, and there is somewhere to work, with free wi-fi
21 July 2026
Very efficient service from booking to service and MOT. Special mention to Jamie Martin who explained fully the new service plan I asked about and bought.
21 July 2026
No issues
20 July 2026
Would have been 5 stars but need to order a part which don't arrive so had to wait a further day ( I know not the garage fault) Also was told car would be cleaned but the outside had not been done
19 July 2026
Just straight forward booking process, knew who I was when I turned up and what was going to be done.
19 July 2026
Very good service
19 July 2026
Greeting was good everything went smoothly and we were advised re a new tyre.
19 July 2026
All good except when I bought the car I was promised pickups for car servicing like Honda do. This has never happened.
15 July 2026
Because they were quick and efficient.
15 July 2026
Everything happened as expected and the team were professional.
15 July 2026
Good reception staff
14 July 2026
Because I booked my car in for a service and was informed I needed new rear brake pads but they had already been done WITHOUT my permission at 19000 miles. My appointment was 12-1pm. At 1.30pm I had to ask for my car back!
14 July 2026
Pleasant and efficient.
14 July 2026
Very professional and helpful
13 July 2026
Staff very helpful
13 July 2026
Good communication and clear pricing
12 July 2026
Sam our representative was very polite, helpful & fully communicated the process & kept us informed by video and phone call. The vehicle was processed efficiently and returned to us fully valeted. Very impressed with the operation.
12 July 2026
Efficient service - although quite expensive. However, we were pleased you could do the repairs to our brakes the next day
12 July 2026
Sam Pride month was excellent
12 July 2026
Very helpful staff
12 July 2026
Great service
12 July 2026
Efficient
12 July 2026
Helpful and efficient.
09 July 2026
Friendly staff members and very efficient
09 July 2026
So well organised and courteous throughout
09 July 2026
Easy to book. I had a while you wait appointment. Prompt booking in on arrival, comfortable waiting area and car was ready within the time (1hr 30) that they said it would be. Service team really nice to deal with
08 July 2026
Good serbice and comms on time
08 July 2026
Clean. Staff courteous and friendly
07 July 2026
Pleasant staff Clear explanations No delays
07 July 2026
Easy to book I'm and service staff really helpful
07 July 2026
sorry, nothing more to say
07 July 2026
Efficient service & useful pointers given regarding tyre treads. The film clip showing the outside/underside of the car was interesting. I haven't been given anything like this from previous garages with other cars. Great to have the car washed too!
04 July 2026
I have always had excellent service from yourselves.
03 July 2026
Staff very polite and professional all went well
02 July 2026
Quickly done friendly staff very pleasant always attention to detail. Sam in reception always goes out his way to help all his customers
01 July 2026
Always excellent
30 June 2026
Great service and communication
29 June 2026
Good service and communication from Sam Pride.
28 June 2026
Kept informed problem resolved
28 June 2026
The car had to be seen twice. I did give quite specific info about the problem related to air con, but no one looked at the air con. That meant a second visit where the issue with the air con drain was fixed. Sam Pride handled it well.
26 June 2026
Been there before very good service around
25 June 2026
No problems
24 June 2026
Very straight forward. Efficient and seamless
23 June 2026
No issues
23 June 2026
Book in easy & progress updates communicated well
22 June 2026
Quick and efficient check in
22 June 2026
All good completed whilst waiting. Special mention to Sam Pride
22 June 2026
Excellent service
22 June 2026
I do not do surveys
22 June 2026
Very efficient.
21 June 2026
Polite and friendly service.
20 June 2026
Polite, efficient, professional and they got the repair done !
19 June 2026
Really approachable and knowledgable staff. Quick and easy to check in and pick up afterwards.
19 June 2026
I was able to work in a quiet place whilst the work was done in my car
17 June 2026
Everyone is friendly cheerful & efficient. ??
16 June 2026
polite prompt , comfortable waiting area
16 June 2026
I was kept up to date with the progress of the service with a call and bideo of what was checked unferneath.
15 June 2026
You wanted £900 for a service!
15 June 2026
Quick front pad service and useful health check video. Clear video with clear commentary.
14 June 2026
Excellent customer service
14 June 2026
Satisfied
13 June 2026
Was able to book the car in straight away, keep informed of it's progress.
13 June 2026
Adam was absolutely outstanding!! I had visited the centre multiple times to discuss my options and catering for exactly what I want. He was so patient and fantastic knowledge as well as highly professional and helpful.
12 June 2026
Very professional and helpful
11 June 2026
Very helpful and friendly and even gave my windscreen an extra wipe when handing back the keys
11 June 2026
Easy to book. Friendly staff. Easy to drop off. Communicated well re pick up time. Great update via email and video.
11 June 2026
Sam was lovely
10 June 2026
Always friendly helpful service
09 June 2026
It was a very efficient service from start to finish
08 June 2026
Martin Slinger at Worthing was v patient, making sure it was the right Mini for me.
08 June 2026
Done everything required.
08 June 2026
A great service in all respects, very friendly and professional staff!
08 June 2026
Told by mechanic I needed a tyre as deep cut and cords visible on service inspection ? On your mot inspection past no cords visible ? . Sam was most honest and said car past mot and did give me hard sell on tyre . Little bit miffed on mechanics repor
07 June 2026
Everything dealt with and completed efficiently and on time
07 June 2026
Excellent and friendly service. And on time turn around
06 June 2026
The experience was very good as usual
06 June 2026
10/10
05 June 2026
Went into the wrong department and very kindly escorted to the correct department by a very efficent and helpful Sales lady. Very prompt service from the Parts department once found!
05 June 2026
All went smoothly with my visit.
04 June 2026
Work carried out quickly, carried needed to be booked in for additional work which was also done the next day. Excellent customer service from Sam
04 June 2026
work done quickly
03 June 2026
Everything was perfect.
03 June 2026
Good service
03 June 2026
Good communication, helpful staff. I like the video taken of my car - helpful to both see and hear what the technician has to say about its condition.
03 June 2026
Only carried out work that was necessary.
03 June 2026
Always find the service excellent.
03 June 2026
It was good to have Adam from sale through to handover. He was extremely helpful, never pushy and very responsive in dealing with queries (emails and calls) throughout the process.
03 June 2026
Good service, but expensive and way too many survey messages.
29 May 2026
Although the MOT & service took longer than expected due to extra work being discovered, I was kept fully informed throughout.
29 May 2026
Good communication and friendly service
29 May 2026
Excellent service by Sam
29 May 2026
Sam who deals with my mini is cheerful, polite, very helpful and always professional. He also listens Other staff in sales and in general are all a pleasure to meet
28 May 2026
My car was repaired promptly & efficiently. Jamie Martin was very helpful.
28 May 2026
Jamie was so kind and helpful. He kept in touch, just as he said he would, to keep me updated. ?????
28 May 2026
All matters dealt with promptly and professionally.
27 May 2026
Excellent service.
25 May 2026
Amazing very helpful and informative
24 May 2026
Great work , great staff
23 May 2026
Always happy to buy my cars from Group1. This is the 3rd mini that I've bought from Martin Slinger and I wouldn't go anywhere else!
23 May 2026
Everyone was professional and helpful.
22 May 2026
My sunroof was repaired and completed in hood time. Thank you to the tech guys and Sam on Reception. Very professional all round.
21 May 2026
Always pleasantly received and looked after well by all
21 May 2026
Always looked after from the moment I arrived till I leave with my mini
20 May 2026
My car was completed on time & extra work I requested on arrival (I should have pre-booked) was carried out swiftly and without fuss.
19 May 2026
It's was a very smooth process. Had a quiet place to do some work while I waited for the MOT. Lovely touch to have the car washed. Excellent service. Thank you
19 May 2026
Professional service handled pricing questions well
19 May 2026
The experience of buying my mini has been brilliant. I was made to feel very welcome, all information was given in a way that did not result in overload! Excellent service from first enquiry to driving away!
18 May 2026
I was pleased with the service I received. I was disappointed that I had to wait two weeks to get a booking for my car to be repaired. The lady I booked with said you were very busy and that was why I had to wait . Mrs J Gardiner
16 May 2026
Mandy on reception was brilliant as ever. She is such a credit to your team.
16 May 2026
Lewis was great at explaining the different purchasing and finance options. He helped me to pick the best outcome for me.
14 May 2026
Able to do the work straight away, kept me informed, friendly service.
14 May 2026
Professional and took very good care of my car and me!
13 May 2026
Helpful, knowledgable and very willing to listen to our needs and find appropriate products.
13 May 2026
Sam the gentleman I dealt with was very helpful and Chandlers went out of their way to fix things the warranty covered before it expired, with communication from Sam throughout - great customer service!
13 May 2026
Great service, great price & friendly attentive staff.
FIND Group 1 Worthing.
Address
- Manor Retail Park, Rustington, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Alternative SatNav Postcode BN16 4NB
Phone
- 01903 334 218
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:CLOSED
Alternative SatNav Postcode BN16 4NB
Phone
- 01903 334 218
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
27 July 2026
Lovely service