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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
221 ratings and 189 comments received in the last 90 days.
29 October 2026
Very helpful service.
23 October 2026
Adam was welcoming and helpful
22 October 2026
Our contact there was very helpful and attentive to our needs. She followed up and keep us informed. The car was delivered on time and the hand over was completed to my satisfaction (i'm hard to please) so she did just great
20 October 2026
Emma the sales lady that we dealt with gave us detailed and comprehensive information to help us make our choice of vehicle
18 October 2026
Lovely product and great service by Martin Slinger who has sold me several minis over the years
13 October 2026
Adam was great from start to finish
02 October 2026
Everyone at the centre was really lovely and knowledgeable. Lewis was really great. The team on reception were also very lovely.
01 October 2026
I absolutely love the car the sales person was polite and caring everything was explained very clearly
01 October 2026
Lewis was a pleasure to work with who composes excellent communication skills
27 September 2026
I was lucky to have Lewis who sold me the car. He was fabulous and to be honest if it wasn't for him I probably would have just walked out of the showroom as I hadn't really thought much about buying a mini. I only went into have a nose.
25 September 2026
Very friendly, professional and helpful - made you feel at ease with no pressure
25 September 2026
Service was excellent from start to finish
23 September 2026
Everything was easy and straight foreward. Staff were helpfull and knowledgeable. Motability handover went really smooth.
23 September 2026
The experience I had was first class. Martin, my salesman was extremely helpful in advising me on the various procedures in buying a new mini. I would certainly have been out of my depth without his assistance.
23 September 2026
Sam was incredibly helpful and looked into my application further after I was told I wasn't approved for finance, he went above and beyond to get me my mini! Emma was lovely and kind, she was super helpful during handover and ensured it all went well
22 September 2026
Everyone was helpful, explanations were clear and Emma Farley was very good at answering email queries. She was great at handover showing us everything and taking time as we're first time Mini drivers.
12 September 2026
Adam was very attentive and helpful
09 September 2026
Efficient professional helpful service
08 September 2026
Excellent and friendly staff.
05 September 2026
Martin Slinger is an outstanding salesman.He was extremely patient with my elderly husband and me.He was really knowledgeable about minis.His demeanour was excellent nothing was too much trouble.His sense of humour also made us feel very comfortable.
04 September 2026
I wasn't pressurised to buy, we talked through my options and ended up spending more than I might have.
26 August 2026
Salesman, Lewis wasn't pushy and took us through the purchase very professionally
24 August 2026
Lewis was great the whole way from arriving thinking about purchasing a car to driving away - everything was very quick, efficient and smooth
10 August 2026
Martin was brilliant. I dont actually feel he sold me a car at all - just answered my questions and showed me what the car had to offer
29 October 2026
Very polite, efficient and professional staff.
26 October 2026
It was easy to book my mini in online for an MOT. When I arrived I handed my key over to a friendly colleague and I chose to wait in the comfortable waiting area.
26 October 2026
10 out of 10 they let me chill out in the waiting area. Fell asleep woke up and the car was done. Would definitely get my car serviced there again :)
26 October 2026
Efficient and really friendly service
26 October 2026
Adam Fork was excellent. Very thorough with his explanation of the process.
25 October 2026
I needed some spare parts which were delivered immediately
24 October 2026
The service desk kindly arranged for my car to be done first as I had an unexpected hospital appointment. They kept me informed throughout the MOT of the progress which was very reassuring.
24 October 2026
As always, friendly and professional.
24 October 2026
It was asuccess
23 October 2026
The only reason for not giving 5 stars is that the diagnosis i asked for re a permanent rattle was vague and wasn't sure whether the suggestion of spending a further £350 was going to cure it Otherwise mini service is fab
23 October 2026
Quick and efficient and car also washed.
23 October 2026
Very pleasant & professional staff
23 October 2026
5 stars. Excellent service throughout, particularly on pick up where the adviser was kind and answered all my queries.
22 October 2026
Everyone we dealt with was professional, friendly and helpful - the car arrived back having been cleaned inside and out - the loan car was really helpful
21 October 2026
Absolutely brilliant other than the wait to see the person with whom we had the appointment. I do appreciate that he wasn't going to break off a conversation with another customer to come and talk to us though.
19 October 2026
Delivered car at 10.30 am for 11.00 appointment. Got the car back 4 hours later. It was just an oil and filter service the updates were slow and some didn't even arrive until we had collected the car and were at home including the inspection video.
19 October 2026
Work was not completed. The first trip after service I get a message that there was a lubrication fault and I had to book another service immediatly. I have no confidence in the work undertaken (and charged).
19 October 2026
Good service. However I would make the following point:- my car went in for two things. Investigation of faulty air con - sorted out by about 11 I believe. Why couldn't the MOT be done straight after so that I wasn't hanging around almost all aftern?
19 October 2026
Excellent service . Luke kept me updated during the process which I very much appreciated.
18 October 2026
Excellent service
18 October 2026
Very good service thank you
17 October 2026
Service completed while I waited - done in under 1 hour and on my way.
16 October 2026
Service was very good
15 October 2026
Fast accurate information provided
15 October 2026
Everything went very smoothly
14 October 2026
Luke who managed my service could not have been more helpful and efficient in managing the service and additional work that was needed
13 October 2026
very smooth, friendly service.
13 October 2026
The work was carried out to a high standard and didn't take long to complete. Great service from the reception lady who kept me full of tea.
13 October 2026
I was happy with the MOT
13 October 2026
Friendly, good communication and clear explanations regarding the work needed
13 October 2026
Excellent service from BMW-staff informative and kept me updated.
13 October 2026
Very helpful and great service, plus Sam Chandler who was very good
12 October 2026
Very efficient Warm welcome Friendly staff
12 October 2026
Generally a very good level of service
12 October 2026
Everything done as asked for and within time period quoted. I was kept informed throughout the work being done.
11 October 2026
Very efficient, friendly service
11 October 2026
Good service friendly welcome comfortable setting for waiting
10 October 2026
Very efficient service and polite staff.
10 October 2026
Great service as always
10 October 2026
Pulled out the stops to get me back on thw road
09 October 2026
Sam at mini reception always polite and knowledgeable, very helpful young lad and a credit to your company, I actually enjoyed talking my car there
08 October 2026
Lovely showroom, helpful and nice employees. Great coffee I was kept updated about all the work to my mini
07 October 2026
Excellent service. Efficient courteous and helpful
07 October 2026
My vehicle was on site just after 0800. It was 15.35 when I received a phone call to say that 2 tyres and rear break pads were at advisory status. In the end my vehicle had to stay overnight as the break pads were not in stock.
06 October 2026
Great efficient friendly service.
06 October 2026
They were friendly and efficient.
06 October 2026
Nice coffee ??
05 October 2026
Every thing seems to be ok
05 October 2026
Great service from the team at BMW. Comfortable waiting area with good refreshments. Friendly staff.
05 October 2026
It's a good smooth efficient process.
05 October 2026
Work done as requested and nicely valeted after
05 October 2026
Did a good job
05 October 2026
Good customer service
05 October 2026
Very good
05 October 2026
Very helpful
05 October 2026
I was pleased with everything they did and was a job well done
04 October 2026
Efficient service.
04 October 2026
The experience was fine but needed a front light bulb changed, should of taken half an hour but took one and a half hours.
03 October 2026
Everything was very efficient
03 October 2026
Easy procedure, pleasant staff.
03 October 2026
The car drove better afterwards. Service advisor was very efficient, warm, friendly receptionist offered drinks, car was cleaned beautifully so I felt my car and me were genuinely cared for
01 October 2026
My MINI and i feel complerely at home with Group 1 in Rustington! I always deal with Sam Pride on Service reception - sadly he's moving to Sales but i wish him all the best with his new job. Luke who is taking over was very helpful.
01 October 2026
Warm welcome , no waiting, professional staff , premium service
30 September 2026
A good professional friendly atmosphere reflecting the quality of products, and staff who communicate well with the customer. All areas are also exceptionally clean.
29 September 2026
Unfortunately I was not offered a vehicle health check. I had new tyres fitted at this location previously and it was included. This was the main reason I booked in 10 miles away from home.
28 September 2026
Considerate, knowledgeable, timely and professional. Always happy with my time spent with Group 1
28 September 2026
all good
28 September 2026
Dealer staff and routine serving on my service plan were fine. The admin systems were less effective. I didn't receive the Health Check report until I requested it at pick up. Also the email telling me the car was ready for arrived 2 days late.
27 September 2026
Everything ran smoothly and efficiently and everyone I spoke to was friendly and knowledgeable.
27 September 2026
The check-in was easy with polite staff. I like that I was sent a video of the health check before the MOT. Also a polite phone call to say my car was ready for collection. And not forgetting the complimentary clean!
26 September 2026
Had an issue and after sales manager Steve Dove gave great customer service
26 September 2026
Always very helpful and professional
26 September 2026
Washer fluid not filled up and no issue found with noisy gear box
24 September 2026
Lovely staff. Great service on our Mini and video sent to us. Very happy customers here. Thank you ??
24 September 2026
My visit rightly deserves a five star rating, ease of booking, service staff who treat you as a valued customer. Above all else I trust and feel confident in your work.
24 September 2026
Although the oil is now repaired its taken 4 visits and 3 months to resolve. The service team (Sam, Jamie and Stephen) have all been super helpful and understanding throughout the process. This has not been given 5stars only due to the length of time
23 September 2026
Easy to book. Easy to drop off. No waiting times for Sam to deal with my mini. Very prompt and polite service from Sam and Jo the receptionist. The mini was ready when expected. Sparkly clean.
23 September 2026
Rapid and efficient support.
22 September 2026
Brilliant service
22 September 2026
Everything was perfect except for somd confusion concerning charges at thd outset. As the reason for tge visit was a recall i cannot comment on typical costs.
22 September 2026
I popped in on the off chance about the battery and they rang me it was ready in under 2 hours
22 September 2026
Efficient service. If I had to make a small criticism, the valeting of the car inside, after the service was good, but missed areas.
22 September 2026
Had to chase the video report which has always been sent immediately after completion of summer/winter health check. Not sure valeting was done
21 September 2026
The sales team were so helpful and made the whole process really enjoyable. Fantastic vehicle as well.
21 September 2026
Workshop team fab - have already given telephone feedback ( at inconvenient time) this is too much - just annoying now!
21 September 2026
Ok. I booked a minor service as car only on 37,000 miles but 14 years old. Needed a major service once key fob was analysed. Sam Pride accommodated this and interacted with me in a really pleasant manner. The 5 stars are all his.
21 September 2026
I'm really happy with the way that you look after my car , but the it took twice as long as was said at the beginning. And I had to go to find out what was going on . As I had to be somewhere else at a set time but everything else was fine.
21 September 2026
Efficient no hassle service, good communication.
21 September 2026
Efficient, courteous service
20 September 2026
Easy to book. Very good customer service. Good location.
19 September 2026
All very professional
19 September 2026
First class customer service and excellent workshop staff very satisfied as always, thank you.
18 September 2026
Swift, efficient service.
17 September 2026
Swift and efficient service
16 September 2026
I was contacted to remind me that the car needed an MOT, booking a time was very easy as was adjusting that time. Drop off was very simple, apart from cars blocking the drive through parking so had to park outside.
15 September 2026
Sam Pride is dealing with any issues I might have. I was called with lots of information before I committed to extra work.
15 September 2026
Nice informal relaxed atmosphere whilst I waited for my MOT offered a drink and seating area in the mini dept instead of the BMW one which is more imposing
14 September 2026
Really helpful, friendly, professional service from start to finish
14 September 2026
The service from Mini is always outstanding. I am kept informed throughout the process and staff are always friendly and professional.
14 September 2026
Easy to book, easy to drop off. Collection exactly at the time stated.
14 September 2026
Very good service from. Sam, we were advised that the Mini had been washed but hadn't!
14 September 2026
The sales team were very supportive and understanding of my requirements.
13 September 2026
Everyone was very polite and professional and service was very thorough
13 September 2026
Because all aspects of the centre were very good
13 September 2026
Staff were very friendly and kept me up to date with progress on my car. I also greatly appreciated the loan of a vehicle.
13 September 2026
Service carried out on time, waiting area comfortable and coffee provided.
13 September 2026
Everything was punctual and kept informed at all time.
12 September 2026
I get peace of mind bringing my mini to your guys.
12 September 2026
Very friendly staff, informative without being pushy . Lewis who I dealt with answered all my questions and emails quickly and efficiently. When I picked my car up, I was welcomed with a coffee and not rushed, everything was explained to me in detai
12 September 2026
Very friendly and efficient service and nice waiting facilities.
10 September 2026
Excellent service, quickly resolved the problem
10 September 2026
Great service as usual
10 September 2026
Pre checking in saved time on the morning, courteous welcome, very pleasant environment, kept informed as to when all done and most importantly.... the cost for both oil change, MOT, new wipers and health check was fair and reasonable.
10 September 2026
I always find everyone really helpful at this branch of Mini
09 September 2026
£99 for a software update feels like a rip-off, especially as it hasn't fixed my issue. I explained the problem and was told the update could help. My screen still doesn't work, and I haven't been told what update was installed or why.
09 September 2026
The attention given, cost involved and overall product and brand is in my view top rated.
08 September 2026
Excellent customer service as usual
08 September 2026
Fast efficient service and reception
07 September 2026
Service was very good and follow up excellent
07 September 2026
Always good service from all staff
05 September 2026
Clear communication and timely delivery.
05 September 2026
Completed what had to be done!
03 September 2026
All the work was carried out as promised including a wash and vac which was much needed after the long dry spell.
03 September 2026
All very easy and service was good
03 September 2026
I thought I had a problem with a slow puncture which the team were able to resolve quickly.
03 September 2026
Very efficient and friendly service, right from the moment we booked our mini in for a drive train oil change to the moment we drove off in a sparkling car. This was totally down to Sam Pride who looked after us (and our mini).
02 September 2026
The warning tyre lights come on straight away on the dashboard, when this was all supposed to have been done.
02 September 2026
Great service. Vehicle had first MOT which was completed in a timely manner.
29 August 2026
The work was carried as advertised and staff were helpful and friendly
28 August 2026
Very helpful and efficient
28 August 2026
Easy to book, good communication
27 August 2026
It's always a pleasure to visit the Mini Centre for a service. The staff are responsive and helpful, there is a pleasant area in which to wait with coffee or tea on hand.
27 August 2026
.
26 August 2026
Every think was done no problems
26 August 2026
Emma was so helpful in making our decision about our first electric car Her enthusiasm for mini and patience when collecting the new car much appreciated
25 August 2026
Provision of all needed information
25 August 2026
Staff were friendly. Kept me informed about how the repair was proceeding. Job seems to have been done well (ask me in a year if I'm still happy). Finally cost was a bit less than originally quoted. So no complaints.
25 August 2026
Fixed my rear washer without being asked, little things like that go a long way
25 August 2026
All good
24 August 2026
Excellent professional service
24 August 2026
Always dealt with in a polite manner.
24 August 2026
Mandy and Luke went above and beyond normal service finding my wallett which i left in the car
24 August 2026
Great service friendly and professional
22 August 2026
Very polite and professional as always Longer wait than normal due to mot being done before service despite advising up front that wiper needed replacing. Therefore MOT had to be repeated, and delay exacerbated by central MOT system being down
22 August 2026
No issues
22 August 2026
Service was prompt & I was kept updated. It was also easy to book in when I wanted.
20 August 2026
A quick and efficient service and I was kept well informed
20 August 2026
As always. First class customer engagement. I felt informed, updated and as always - engaging with services team is akin to a luxury hotel.
19 August 2026
Easy and efficient. Pleasant at efficient staff in mini service reception gave me all the information I needed.
17 August 2026
The service was fine - the constant requests for feedback are a huge irritant and would put me off using Mini again.
17 August 2026
Usual excellent service from Chandlers
16 August 2026
Friendly service. Clear report Clean car delivered on time
16 August 2026
The reason we brought the car in was to check the electrics for a camera to be fitted. There was no mention of this on feedback but the camera was fitted so we assume the electrics were ok
16 August 2026
Friendly and efficient staff. Comfortable surroundings.
15 August 2026
The service was completed in the exact time that was confirmed. Nice waiting area and immediately offered a drink. Was disappointed that I did not see Sam Pride from Group 1 Mini and was therefore directed to the BMW area.
15 August 2026
Excellent service
14 August 2026
Staff were very helpful
13 August 2026
Good friendly service.
10 August 2026
As usual the staff were helpful knowledgeable and very friendly. Service was as expected. Brilliant.
10 August 2026
Drive in feature is great. None of the usual hunting for a space in a car park. Bright and friendly staff who kept me updated.
09 August 2026
Good service
09 August 2026
The Service Department were very professional & extremely helpful to me with arranging the service of my Mini
08 August 2026
The whole process was easy and efficient, I was kept informed about further work required.
08 August 2026
No problems with booking in and ready for collection p.m
FIND Group 1 Auto Worthing.
Address
- Manor Retail Park, Rustington, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Alternative SatNav Postcode BN16 4NB
Phone
- 01903 334 218
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:CLOSED
Alternative SatNav Postcode BN16 4NB
Phone
- 01903 334 218
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
01 November 2026
They make you feel part of the mini family. They know the product and what their customers need and want.