OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
152 ratings and 111 comments received in the last 90 days.
01 October 2025
Service was friendly & attentive. I was made to feel valued and welcome.
29 September 2025
When collecting the car we were informed that Mimi only supplied once actual key. The other was a digital card that wasn't compatible with my mobile. This obviously means we don't have a spare!!! The garage are trying to arrange a spare from Mimi.
13 September 2025
Excellent service and support throughout the process
03 September 2025
I found all staff that we met friendly and welcoming. Adam Folk was absolutely superb in all aspects of the purchase.
19 August 2025
I was completely satisfied with the experience I received and the help that I was given to enable me to decide on this purchase. The Sales Executive, Sam Newman, was extremely professional, knowledgeable and very helpful with the sale and delivery.
13 August 2025
Flawless service
13 August 2025
A good all round experience, so far. Had some compromises to make, but even so came away satisfied.
13 August 2025
Adam was very helpful and friendly throughout my purchase and after.
12 August 2025
From the lady on reception, to Martin in sales, with support from the wider team, Sam, Adam and Farran, the whole experience was a pleasure.
12 October 2025
Being advised I needed 3 replacement tyres as they were now illegal after purchasing the car in Feb and not doing high milage since. Also rear brake pads need replacing ????
12 October 2025
Service completed on time while we waited.
11 October 2025
Sam Pride great service
11 October 2025
Dropping one star because: I made a booking for an MOT and added an extra item in the box provided on the online booking form. But they only scheduled time for the MOT so I needed to make another appointment for the other issue.
11 October 2025
Prompt and quick
10 October 2025
See above. The car has broken down elsewhere - I've had to apt again for towing and it's not repaired still.
09 October 2025
The service at the garage was excellent and they would have scored higher had the appointment booker given me the right answer.
08 October 2025
I felt like a guest while my car was having its MOT and was regularly offered a drink and made to feel comfortable in the dealership.
08 October 2025
The price was very fair, the service was quick and overall a positive experience.
07 October 2025
Straightforward and upfront costs despite the relatively high cost of the fluids and parts.
03 October 2025
Really great staff. Adam was so helpful and friendly, it was a good experience from ordering to collecting my car. Very happy.